Return, Refund & Cancellation Policy
Effective Date: 9 August 2026
At NK Dates, we take care to pack and dispatch our products in good condition. Because our products include food items, dry fruits, dates and fresh/exotic fruits, special conditions apply to returns and refunds.This Privacy Policy explains how we collect, use and protect your information.
1. Food Products Are Generally Non-Returnable
For hygiene, food-safety and product-quality reasons, dry fruits, dates, nuts, seeds, honey mixes and fresh/exotic fruits are generally non-returnable after delivery has been checked and accepted by the customer.
Once the customer has inspected and accepted the package at delivery, the product will not be eligible for return or refund merely because the customer has changed their mind or does not want the product.
2. Check Your Order at Delivery
Customers are requested to check the package immediately upon delivery.
Please verify:
- Product name
- Quantity/weight
- Packaging condition
- Visible damage
- Any obvious leakage or spoilage
- Whether the delivered product matches the order
If there is a visible issue, please inform the delivery person where possible and contact NK Dates customer support immediately.
3. Damaged or Incorrect Product
If you receive:
- A significantly damaged package
- An incorrect product
- A missing product
- A product that appears spoiled or unfit for consumption upon delivery
Please contact us as soon as possible, preferably within 24 hours of delivery.
We may request photographs or videos of the package and product to verify the issue.
After verification, NK Dates may provide an appropriate resolution, which may include replacement, store credit or refund, depending on the circumstances and product availability.
4. Fresh & Exotic Fruits
Fresh fruits are particularly sensitive to transportation, temperature and handling.
Customers should inspect fresh fruits immediately after delivery.
Fresh/exotic fruits are not eligible for return after the order has been checked and accepted at delivery, except where there is a verified issue such as incorrect delivery or a product being clearly unfit upon arrival.
5. Refunds
If a refund is approved, the refund amount will generally relate to the eligible product/order issue.
The refund will be processed through an appropriate payment method, subject to payment-provider processing times.
6. Shipping Charges
Where a refund is approved because of an NK Dates error, the applicable delivery charge may also be considered for refund.
For customer-requested cancellations or issues not caused by NK Dates, delivery charges may not be refundable.
7. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing the order.
Once an order has been packed, dispatched or handed over for delivery, cancellation may no longer be possible.
If an order has already been dispatched, the customer may be responsible for applicable delivery or return-related costs, where legally permissible.
8. No Refund After Accepted Delivery
Once the customer has checked and accepted the order at the time of delivery, the order will generally be considered final and will not be eligible for return or refund, except in cases where applicable law requires otherwise or NK Dates confirms a verified product issue.
9. Contact Us
For return/refund-related queries:
NK Dates
Email: connect@nkdates.com
Phone/WhatsApp: +91 6377 751 800
Address: Motilal Atal Rd, Sindhi Camp, Jaipur, Rajasthan 302001
Website: nkdates.com